Live online advisor
Why limit perfect customer service to the physical store when so many of your customers shop online? With our Live Online Advisor service, they can enjoy personalized advice from the comfort of their own home. Your customers get the convenience of online shopping, combined with the personal touch of an in-store experience. This leads to confident purchase decisions, ultimately boosting your online sales.
Boost your product sales at MediaMarkt with a Live Online Advisor
When a Live Online Advisor is available in-store, online customers can start a live video call with just one click on the website.
What are the benefits of a Live Online Advisor?
- Online product advice: personalized and expert guidance during online shopping.
- Increase online sales: boost your conversion rates with interactive and targeted support.
- Accessible service: great service is key! Customers receive the same in-store experience without having to visit the store.
- Detailed data insights: gain valuable data and analytics to optimize your sales strategy.
- Flexible subscription model: enjoy a monthly subscription tailored to peak sales periods like Black Friday, the holiday season, or back-to-school campaigns.
- Fast and easy setup: the plug & play software is user-friendly and fully supported. The service can be operational in MediaMarkt within just three weeks.
We work for:
Why choose Hamilton Bright’s Live Online Advisor service?
- Increase online sales
- Detailed data insights
- Personal advice
- Plug & play
Contact our specialists
Curious about how we can support you? Or do you have specific questions about our Live Online Advisor service? We’re happy to help!
Live Online Advisor
Samsung and Hamilton Bright have brought the offline shopping experience to the online world with Live Online Advisors. MediaMarkt customers receive personalized advice via video from brand ambassadors and can see the products live. Hamilton Bright took care of everything: from software integration to training the team. This approach significantly increased customer satisfaction and conversion rates. Curious about how we achieved this and the results we delivered? Read on for the full case!
Read moreHow does it work?
With a Live Online Advisor available in-store, online customers can start a live video call with just one click on the website. The advisor provides expert guidance, showcases products via the camera, and assists customers in adding items to their shopping cart. One key advantage of this service is that customers can see the advisor, but the advisor cannot see them, ensuring a comfortable and seamless shopping experience. This service is specially designed for MediaMarkt, offering a unique online shopping experience. While Hamilton Bright’s field sales ensure a physical presence in-store, with a Live Online Advisor, this is no longer necessary.
Maximum insights and data
With our advanced tracking tools, you gain insights into customer purchase decisions up to 30 days after a Live Online Advisor session. This provides a detailed overview of your ROI and helps you continuously optimize the advisor’s impact. Our current clients have seen an average order value increase of 37% thanks to this service.
More field sales services
Field management
Sales management
Flex sales
Sales teams and brand ambassadors
Have a question about implementing a Live Online Advisor?
Ready to boost your online sales and offer your customers the best shopping experience? Partner with Hamilton Bright to integrate a Live Online Advisor and see the difference for yourself. With a Live Online Advisor at MediaMarkt, you combine the best of offline and online shopping in one seamless experience. Discover the convenience and benefits firsthand. Get in touch with us today!